Frequently Asked Questions

Riphah Digital Learning is the official online learning platform of Riphah International University. It provides students and faculty with access to online courses, video lectures, learning materials, assessments, and other digital learning activities.

Riphah Digital Learning is available to registered Riphah students, faculty members, and authorized users.

You can access Riphah Digital Learning through the official Digital Learning website using your university-provided account credentials. You provide your credentials to your relevant Department, your relevant Digital Learning In charge.

To login, visit the Riphah Digital Learning website and enter your official Riphah email address and password.

For a step-by-step demonstration, please watch:

Login Walkthrough – DDL (Video) Open Link

  • First, make sure that you are using your correct official Riphah email address and password.
  • If you have forgotten your password, please use the Password Reset option.
  • If you are still unable to login, please contact Digital Learning Support.

You can reset your password from the Digital Learning login page by selecting the password reset option and following the instructions provided.

For a step-by-step demonstration, please watch:

Password Reset Walkthrough – DDL (Video) Open Link

Please make sure that you are using the newly updated password and your official Riphah email address.
If you are still unable to login, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.

If you are still unable to login, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.

First, make sure that you are logged in with the correct Digital Learning account. If your course is still not visible, please contact your relevant Digital Learning In charge.

After logging, go to your available courses and select the relevant course to access its learning materials and activities.

Yes, once you have been enrolled on the Digital Learning platform, you may freely choose and enrol in any course of your choice.

Course progress is updated based on the completion of the required learning activities within the course.

Please make sure that you have completed the required course activities and then check your Course Progress page again.

Please make sure that you have completed the required video/activity and then refresh your Course Progress page.

If your progress is still not updated, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and provide a screenshot of the issue.

Yes. You can access Riphah Digital Learning using a mobile phone, tablet, laptop, or desktop computer through a supported web browser.
For the best experience, we recommend using an updated browser and a stable internet connection.

The availability of downloadable materials depends on the course settings. Some materials may be available for download, while others may only be accessible online.

No, course materials are not available for offline access. All course materials must be accessed online through the Department of Digital Learning platform.

First, check your internet connection and refresh the page.

You may also try accessing the website using an updated version of Google Chrome or Microsoft Edge.

If the issue continues, please remove your browser’s Cache.

If then issue continues, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and provide a screenshot of the issue.

First, make sure:

  • The Digital Learning platform is working.
  • Your account has been created.
  • You are using your official Riphah email and correct login credentials.
  • Your internet connection and browser are working properly.
  • Your browser is updated and its cache and cookies are cleared.

If the issue persists, contact Digital Learning Support at support.ddl@riphah.edu.pk with your Name, SAP ID, Official Email, Course Name, Issue Description, and Screenshot.

Course Progress and Completion

There are two types of progress indicators:

Course Completion Progress: Shows how much of the course content you have completed, including videos, reading materials, and other learning activities.

Grades / Assessment Progress: Shows your weighted grade in relation to the grade required to pass the course, where applicable.

Please ensure that you watch each video from beginning to end without skipping or fast-forwarding. Allow the video to finish so that the system can record your viewing progress. Also, access and review all reading materials and complete the required learning activities.

Watch each video from beginning to end without skipping or fast-forwarding. Allow the video to finish playing so that the system can record your viewing progress.

Yes. Course completion progress may include videos, reading materials, and other learning activities. Please access and review all the learning content provided in the course.

Grades / Assessment Progress indicates your weighted grade in relation to the grade required to pass the course. It reflects your performance in graded assessments, such as quizzes, where applicable.

Assessment progress may not be available for curated courses. It is displayed for graded assessments in the original course, where applicable.

Assessment progress depends on the weight assigned to each graded assessment in the course.

For example, if a course contains four graded quizzes, each contributing 25% to the total assessment grade, completing all four quizzes would account for 100% of the assessment grade, provided all required assessments are completed.

To complete your course successfully, please ensure that you:

  • Watch all videos from beginning to end.
  • Access and review all reading materials.
  • Complete all required learning activities.
  • Attempt all required graded assessments, where applicable.

If your course progress still shows 0% after watching the videos, please share a screenshot of your course progress page with the Digital Learning support team support.ddl@riphah.edu.pk. This will help us review the issue and assist you accordingly.

When you face problems relevant to Digital Learning account login, course access, progress, video, assignment, quiz, or other platform-related issues, please contact:

Digital Learning Support
Email: support.ddl@riphah.edu.pk

To help the Digital Learning team resolve your issue efficiently, please provide:

  • Full Name
  • SAP ID
  • Official Riphah Email Address
  • Course Name
  • Description of the Issue
  • Screenshot of the Issue/Error

please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.